Effective Date: 23 October 2026
At VESCARO, every product is inspected and packed with care before dispatch. To protect the quality and hygiene of our products and to prevent misuse of the return facility, VESCARO follows a strict 7-day return policy.
By placing an order on VESCARO, the customer agrees to the terms below.
1. 7-Day Return Window
A return request must be raised within 7 calendar days from the date on which the order is marked as delivered.
Requests raised after this period will not ordinarily be accepted.
The return period does not begin from the date on which the order was placed or shipped.
2. Returns Are Accepted Only for Eligible Issues
A return may be considered only where the product:
- Arrives damaged or materially defective;
- Is materially different from the product ordered;
- Has a manufacturing defect that could not reasonably have been identified at delivery; or
- Is otherwise materially not in conformity with the product description.
Returns are not accepted merely because a customer has changed their mind, no longer requires the product, does not like the colour/appearance after purchase, ordered the wrong product, or expected the product to look different, unless applicable law requires otherwise.
3. Strict Product Condition Requirement
Any product approved for return must be received by VESCARO in the same condition in which it was delivered.
The following conditions are mandatory:
- The product must be unused and unworn.
- The product must not have been washed, cleaned or altered.
- The product must not contain makeup, cosmetics, food, oil, perfume, stains, dirt, hair or any other foreign material.
- The product must not have scratches, cuts, tears, punctures, marks, odour or other signs of use.
- Zippers, pulls, hardware, lining and other components must be intact.
- The original product packaging, tags, labels and accessories supplied with the product must be retained and returned wherever applicable.
- The product must not have been repaired, modified, stitched, cut, damaged or otherwise altered after delivery.
- Products returned with missing components or accessories may be rejected or may qualify only for a proportionate resolution where legally permissible.
Opening and inspecting a product does not by itself constitute use. However, the product must remain in resaleable condition.
4. Unboxing Evidence May Be Required
For damaged, defective, incomplete or incorrect-order claims, VESCARO may require clear photographs and/or an uninterrupted unboxing video showing:
- The unopened outer package;
- The shipping label;
- The package being opened;
- The product and its condition immediately after opening; and
- Any visible defect, damage, missing item or mismatch.
Where evidence is reasonably necessary to verify a claim, VESCARO may place the request on hold until the requested information is provided.
Submission of photographs or video does not automatically constitute approval of a return.
5. Return Request Verification
Every return request is subject to verification.
Customers must provide:
- Order number;
- Registered name and contact details;
- Reason for the return;
- Clear photographs of the product;
- Additional evidence where requested.
VESCARO may compare the returned product with its order records, product specifications, packaging records and, where available, dispatch/quality-control records.
A return authorization must be obtained from VESCARO before sending a product back.
Customers must not send products to VESCARO without return authorization.
6. Inspection After Return
Once the returned product reaches VESCARO, it will be inspected.
Approval of a return request does not constitute final acceptance of the returned product.
The final decision regarding eligibility will be made after physical inspection.
If the returned product does not satisfy the conditions of this policy, VESCARO may reject the return and, where legally permissible, send the product back to the customer at the customer’s expense.
7. Products Showing Signs of Use
For hygiene, quality-control and resale reasons, VESCARO does not accept products that have been used, worn, washed, stained, soiled, altered or damaged after delivery, except where the issue itself constitutes a valid defect or other legally protected claim.
This includes products showing evidence of:
- Makeup or cosmetic residue;
- Perfume or fragrance;
- Oil or grease;
- Food or liquid stains;
- Dirt or dust caused by use;
- Scratches or abrasion;
- Damaged or stretched zippers;
- Broken or altered hardware;
- Cuts, tears or punctures;
- Washing or cleaning;
- Repairs or stitching;
- Any other indication that the product has been used after delivery.
8. Incorrect or Incomplete Orders
If you receive an incorrect product or an item is missing from your order, contact VESCARO within 7 calendar days of delivery.
Please provide clear photographs of the received product, packaging and shipping label so that the issue can be verified.
If the claim is verified, VESCARO will provide an appropriate resolution.
9. Damaged Packages
If the outer package appears visibly damaged at the time of delivery, customers are advised to record the condition of the package before opening it and retain photographs or video evidence.
Any damage claim should be reported to VESCARO as soon as reasonably possible and within the 7-day return window.
10. Non-Returnable Situations
Subject to applicable law, a return request may be rejected where:
- The 7-day return period has expired;
- The product has been used or worn;
- The product has been washed or cleaned;
- The product has been altered, repaired or modified;
- The product has been damaged after delivery;
- The product contains stains, odour, cosmetic residue or other signs of use;
- Tags, labels, accessories or required packaging are missing;
- The product is returned without authorization;
- The returned product does not correspond to the product supplied by VESCARO;
- The reported issue cannot be reasonably verified;
- The return is based solely on change of mind, where no statutory right to return applies; or
- The return request otherwise fails the requirements of this policy.
11. Refunds
Where a refund is approved, it will be processed after the returned product has been received and inspected.
The refund will normally be made to the original payment method, subject to the payment provider’s processing timelines.
For eligible prepaid orders, the refund will generally cover the amount actually paid for the returned product, subject to applicable law and the circumstances of the claim.
Any amount that is not legally refundable will not be refunded.
12. Shipping Charges
Unless applicable law requires otherwise, shipping or other charges may not be refundable where the return is due solely to customer preference or change of mind.
Where VESCARO is responsible for a verified incorrect, defective or damaged product, VESCARO will provide an appropriate remedy in accordance with applicable law.
13. Exchange
VESCARO may offer an exchange instead of a refund for an eligible issue, depending on product availability.
An exchange is subject to the same verification and product-condition requirements described in this policy.
14. Return Abuse and Fraud Prevention
VESCARO reserves the right to conduct reasonable verification of return requests and to take appropriate action where there is evidence of misuse of the return facility.
This may include repeated suspicious return patterns, product substitution, intentional damage, missing components, false claims, materially inconsistent evidence or returning a different product from the one supplied.
Where permitted by law, VESCARO may refuse future discretionary returns or take other appropriate action against fraudulent or abusive activity.
Nothing in this section limits a customer’s statutory rights.
15. How to Request a Return
To request a return, contact VESCARO through the customer-support channel provided on our website and provide:
Order Number:
Registered Name:
Reason for Return:
Photographs/Videos:
The return request must be submitted within 7 calendar days from delivery.
Do not ship the product back until VESCARO has provided return instructions or authorization.
16. Important
This policy is intended to protect both customers and VESCARO from fraudulent or abusive return claims while ensuring that genuine issues are handled fairly.
Nothing in this policy is intended to exclude or restrict any right or remedy that cannot legally be excluded or restricted under applicable Indian law.
For questions regarding a return or refund, please contact:
VESCARO Customer Support
Email: support@vescaro.com